Find answers to common questions about our exchange platform, rates, and policies.
The duration of an exchange depends mostly on the blockchain network confirmations. Typically, transactions take between 5 to 30 minutes once you send the deposit to the specified address.
All digital services and products provided through our ecosystem are covered by a strict 14-day limited warranty period from the date of your purchase.
No, our platform allows you to perform fast and anonymous crypto-to-crypto exchanges without requiring mandatory account registration.
First, make sure you have sent the exact amount of cryptocurrency to the provided deposit address. If you sent the funds and it's taking longer than usual, check the transaction hash (TxID) in a public blockchain explorer or contact our support with your exchange ID.
Yes, exchange rates are locked for a specific timeframe (usually 15 minutes) upon creating the deposit to protect you against sudden market volatility.
If you couldn't find the answer you were looking for, feel free to reach out to our support team.
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